What is true in the business world, big and small businesses, is also true in the restaurant world, in the retail world, or in a law firm. No matter the differences in the goods and/or services the various industries offer, the same characteristics are those that make a place a really good place to go to work each day. Go to any leadership training course, and one of the philosophical ideas is just how far “trust” will go with people. Sincerity and trust. When employees really trust those for whom they work, the owners and the managers they are able to take pride in knowing that they work for a great company, for great people.
I have worked in various companies throughout the years, some great, some not so good. Two small business owners in Phoenix, never succeeded in gaining trust from the people working them. The lines of communication were not open, and often very muddled. The vision and the goals of the company were never established, so therefore they were never consistent. And above all, the employees were not treated with integrity and with respect, often being criticized for actually, and simply wanting to get paid on time.
Read through any management or employee training book, and you will find that it will be amazing if these two can stay in business. Not only is it difficult for them to keep qualified employees, the public can read the situation, and they are losing business. With respect, and with vision, a good company will become a great one. And as with all the other aspects of life, when employees are appreciated and celebrated for their individuality and their hard work, well it just makes them happier, and more productive. It is just simple human relations. But it will carry a company into the future, with employees that created respectful relationships not only with each other, but with the clients and the customers as well.
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